Shipping policy

SHIPPING POLICY

Last updated: November 25, 2025

Thank you for shopping with us. Please read our shipping policy carefully to understand how we handle order processing and delivery within Australia.

PROCESSING TIME

All orders require 1 to 3 business days for processing before shipment.
This timeframe includes order verification, quality control, and secure packaging.

Orders are processed Monday through Friday (excluding Australian public holidays).

SHIPPING TIME (Australia)

After processing, your order will be delivered within 4 to 8 business days across Australia.

Delivery times may vary slightly depending on your state or territory (NSW, VIC, QLD, WA, SA, TAS, ACT, NT).

SHIPPING COSTS

Shipping fees (if applicable) are calculated at checkout and displayed in AUD (Australian Dollars).

We may offer free shipping promotions from time to time.

SHIPPING CONFIRMATION

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active in the carrier’s system.

DELIVERY PARTNERS

Orders within Australia are shipped via trusted local and international carriers operating in Australia.

DELAYS

Shipping times may be affected during:

• Australian public holidays

• Peak seasons (e.g., Christmas period)

• Extreme weather conditions

• Customs inspections

• Unforeseen logistics disruptions

We are not responsible for delays caused by circumstances outside our control.

WRONG ADDRESS DISCLAIMER

Please ensure your shipping address is complete and accurate at checkout.

We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.

LOST OR STOLEN PACKAGES

We are not liable for packages lost or stolen after delivery has been confirmed by the carrier.

If your tracking shows delivered but you have not received the package, please contact the shipping carrier directly.

CONTACT US

If you have any questions regarding your order or shipping, please contact us at:

📧 solvani.help@gmail.com